Repair Service

Repair instead of replace

A suitcase with a jammed wheel is not a broken suitcase. It's a suitcase that's missing a wheel.

We supply spare parts and help with repairs – even when the damage isn't covered by the ALTAIR Warranty.

Spare parts

For our suitcases we keep the parts in stock that experience shows are most likely to need attention:

Wheels and wheel mounts
Telescopic handle and handle components
Combination lock and latches
Interior straps, dividers and zippers

If the damage is covered by the warranty, we send you the spare part free of charge.
If it isn't a warranty case – after a fall or transit damage, for example – we charge for the part at cost. We tell you the amount up front, before anything happens.

Most parts can be swapped out yourself in a few minutes with a Phillips screwdriver. We include illustrated instructions.

What to do

Write to contact@altairluggage.com
Give us your order number and describe the problem briefly
Attach photos – one of the whole suitcase, one close-up of the affected area

We usually reply within 24 hours on business days and tell you which part you need and what it costs.

When a repair isn't enough

If damage can't sensibly be fixed and it is a warranty case, we replace the suitcase. The details are on the ALTAIR Warranty page.

Damage caused by the airline

If your suitcase is damaged on a flight, please report it while you are still at the airport and ask for a damage report (PIR) to be issued. That is the only way to make a claim against the airline.

Write to us afterwards anyway: very often the suitcase can be fully restored with a spare part.