Customer Service
We're here for you
At ALTAIR there's no hold queue and no ticket system that swallows your message. You write, we answer – usually within 24 hours on business days.
This is the fastest and most reliable way to reach us – for questions before you buy just as much as for orders, returns, warranty claims and spare parts.
To make it faster
Please tell us right away in your first message:
- your order number (it's in your order confirmation, in the format #1234)
- a short description of what you need
- if something is faulty: photos – one of the whole suitcase, one close-up of the affected area
That way we can usually offer you a solution in our first reply instead of having to ask follow-up questions.
Common questions – straight to the answer
- Where is my order?
- Delivery times and destinations
- Returns and refunds
- Warranty
- Spare parts and repairs
- FAQ
Postal address
ALTAIR LLC
8206 Louisiana Blvd NE
Albuquerque, NM 87113
United States of America
Please don't send anything to this address without writing to us first. We can't reliably match unannounced returns to an order, and processing is delayed considerably. Everything you need to know is on our Returns & Refunds page.
Before you buy
Not sure about the size, the carry-on dimensions, or which bundle suits you? Write to us before you order. We'll give you an honest answer – even if that answer is that the smaller suitcase is all you need.
