Shipping & Delivery
Free shipping – worldwide
Shipping with ALTAIR is always free. There is no minimum order value and there are no hidden surcharges. The price you see in your cart is the price you pay.
Delivery time
Estimated delivery takes 5 to 15 business days from the time your order comes in.
That range covers both the processing of your order and the journey to you. We'll tell you plainly why it is so wide: we produce in large runs and ship direct to you, with no middlemen. That is what keeps the price of an aluminum suitcase where it is – but it costs a few days more than a warehouse around the corner would.
| Processing | 1–3 business days |
| Transit | 4–12 business days |
| Total | 5–15 business days |
At busy times (holidays, promotional periods) delays can happen. If that's the case, we'll let you know by email.
Where we deliver
We ship to:
- Germany, Austria and every country in the European Union
- Switzerland, United Kingdom, Norway
- United States, Canada, Australia, New Zealand
- Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel, United Arab Emirates
Your country isn't listed? Write to us at contact@altairluggage.com – in many cases we can find a way.
Tracking
As soon as your order leaves the warehouse, you'll receive a shipping confirmation by email with your tracking number.
You can check the current status at any time on our Track Your Shipment page.
Please note: after dispatch it usually takes 24 to 72 hours before the carrier updates the tracking number for the first time. Until then it can't be tracked yet – that's normal and nothing to worry about.
Several items in one order
If your order contains several items, they may arrive in separate shipments. This doesn't cost you anything extra. You'll receive a separate tracking number for each shipment.
Customs and import duties
For deliveries to countries outside the European Union (e.g. Switzerland, United Kingdom, Norway), customs duties, import VAT and handling fees may apply under the rules in force there. These charges are payable by the recipient and are outside our control.
Incorrect or incomplete delivery address
Please check your address carefully before you place your order. As long as the order hasn't shipped, we can usually still change it – write to us as soon as possible at contact@altairluggage.com with your order number.
Parcel hasn't arrived?
If your shipment still hasn't reached you after 15 business days, or if tracking shows no progress for more than a week, please get in touch. We'll look into it and find a solution – a tracing request, a replacement delivery or a refund.
contact@altairluggage.com · We usually reply within 24 hours on business days.
